Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

At AI Code Path, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our courses and educational programs.

1. General Refund Principles

Our refund policy is designed to:

• Provide fair and reasonable refund terms for students
• Allow adequate time for students to evaluate course content
• Protect against abuse of refund privileges
• Ensure sustainability of our educational programs
• Comply with applicable consumer protection laws

2. 14-Day Money-Back Guarantee

2.2 Eligibility Requirements

To be eligible for a refund under our 14-day guarantee, you must:

• Request the refund within 14 calendar days of your enrollment/purchase date
• Have accessed less than 30% of the course content
• Provide a reason for your refund request (for quality improvement purposes)
• Submit your request through the proper channels outlined in this policy
• Not have previously requested refunds for multiple courses in a pattern suggesting abuse

2.3 Conditions and Limitations

The 14-day guarantee does not apply if:

• You have completed or accessed more than 30% of the course materials
• You have downloaded course materials or certificates
• More than 14 calendar days have passed since enrollment
• The course was provided at no charge or heavily discounted (over 75% off)
• You have violated our Terms & Conditions
• Your enrollment was part of a bundled package (separate terms may apply)

3. Refund Process

3.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line "Refund Request"
2. Provide Information: Include your full name, email address used for enrollment, course name, enrollment date, and reason for refund
3. Verification: We will verify your eligibility based on our refund criteria
4. Confirmation: You will receive confirmation of your refund request within 2-3 business days
5. Processing: Approved refunds will be processed within 7-10 business days

3.2 Refund Method

Refunds will be issued using the original payment method:

• Credit/debit card refunds: 7-10 business days to appear on your statement
• PayPal refunds: 3-5 business days to appear in your account
• Bank transfer refunds: 10-14 business days depending on your bank

We cannot process refunds to different payment methods or accounts than those used for the original purchase.

3.3 Refund Confirmation

Once your refund is processed, you will receive:

• Email confirmation with refund details
• Transaction reference number
• Expected timeframe for funds to appear
• Confirmation that your course access has been revoked

4. Special Circumstances

4.1 Course Bundle Refunds

For bundled course packages:

• Refund requests must be made within 14 days of the bundle purchase date
• The refund applies to the entire bundle, not individual courses
• If you have accessed any course in the bundle beyond 30%, the entire bundle becomes non-refundable
• Partial refunds for individual courses within bundles are not available

4.2 Subscription-Based Services

For monthly or annual subscription plans:

• Monthly subscriptions can be canceled at any time; no refunds for partial months
• Annual subscriptions are eligible for pro-rata refunds within the first 30 days
• After 30 days, annual subscriptions are non-refundable but can be canceled to prevent future charges
• Cancellation takes effect at the end of the current billing period

4.3 Promotional and Discounted Courses

Courses purchased at significant discounts (over 75% off regular price) or through promotional offers:

• Are typically non-refundable or subject to reduced refund windows
• Specific refund terms will be clearly stated at the time of purchase
• May have different eligibility criteria than standard courses

4.4 Free Courses and Trials

• Free courses and trial periods are provided "as is" without refund options
• No refunds are available for courses accessed at no charge
• Trial-to-paid conversions follow standard refund policy from conversion date

5. Non-Refundable Items

The following are non-refundable under any circumstances:

• Courses where certificates of completion have been issued
• Downloaded course materials or resources
• One-on-one coaching or mentoring sessions that have occurred
• Live webinar or workshop sessions you have attended
• Services marked as "final sale" or "non-refundable" at purchase
• Processing fees charged by payment processors
• Courses purchased more than 90 days ago

6. Exceptional Circumstances

6.1 Technical Issues

If you experience significant technical problems that prevent course access:

• Contact our technical support team immediately
• Allow us reasonable time (5-7 business days) to resolve the issue
• If we cannot resolve technical problems, extended refund windows may apply
• Document technical issues with screenshots or error messages when possible

6.2 Medical or Emergency Situations

In cases of serious illness, injury, or family emergency:

• Contact us to discuss your situation
• We may offer course access extensions rather than refunds
• Documentation may be required for consideration
• Exceptions are evaluated on a case-by-case basis

6.3 Course Quality Issues

If you believe a course has substantial quality problems:

• Report specific issues to [email protected]
• Provide detailed feedback about the problems encountered
• Allow us to address quality concerns or offer alternatives
• Extended refund consideration may apply for verified quality issues

7. Course Access After Refund

Upon approval of a refund:

• Your access to the course will be immediately revoked
• Downloaded materials must be deleted and may not be retained or used
• You may not re-enroll in the same course at a promotional rate
• Forum posts and project submissions may be removed
• Certificates (if issued) become invalid and must not be used

8. Refund Abuse Prevention

To maintain fair policies for all students, we monitor for refund abuse. The following may result in denial of refund requests or account termination:

• Requesting refunds for multiple courses in a short timeframe
• Completing courses and then requesting refunds
• Downloading all materials before requesting refunds
• Creating multiple accounts to abuse refund policies
• Sharing account credentials or course access with others
• Patterns suggesting fraudulent activity or bad faith

9. Dispute Resolution

9.1 Internal Review

If your refund request is denied and you believe the denial was in error:

• Request a review by emailing [email protected]
• Provide additional information supporting your request
• Reviews are conducted by senior management within 5-7 business days
• Review decisions are final and not subject to further appeal

9.2 Chargebacks

10. Institutional and Corporate Purchases

For group enrollments or corporate training packages:

• Separate refund terms may apply as specified in your agreement
• Contact your account manager or [email protected]
• Refund decisions consider the number of licenses activated
• Partial refunds may be available for unused licenses

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Apply to purchases made after the effective date of changes
• Not affect refund rights for courses purchased before changes
• Be communicated to active students via email when material changes occur

12. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions provide additional refund rights beyond those outlined here. If you believe you have additional rights under local law, please contact us to discuss.

13. Currency and Exchange Rates

For international transactions:

• Refunds are processed in the currency of the original transaction
• Exchange rate fluctuations between purchase and refund are your responsibility
• Currency conversion fees charged by banks or payment processors are non-refundable
• We do not compensate for exchange rate losses

14. Refund Processing Times

While we strive to process refunds promptly, please note:

• Initial review: 2-3 business days from request submission
• Approval decision: Additional 2-3 business days if needed
• Refund processing: 7-10 business days from approval
• Bank processing: Additional 5-10 business days depending on your financial institution
• Total timeframe: Up to 20-25 business days for complete refund processing

By enrolling in our courses, you acknowledge that you have read, understood, and agree to this Refund Policy. We appreciate your business and are committed to your satisfaction and success in your AI learning journey.